More Than a Job: How Meadow Brown Restaurants Creates Meaningful Hospitality Careers
Taking care of customers starts with taking care of the team
The hospitality industry is renowned for its dynamic nature, a fast paced environment that thrives on passion, precision and a constant buzz. Whilst this energy is infectious and incredibly rewarding, it also presents unique challenges, particularly when it comes to staff retention. At Meadow Brown Restaurants, we understand this ebb and flow intimately. It's why we've built our approach to team development around a genuine investment in our people, fostering a setting where growth is paramount and dedication is deeply valued.
In a high-pressure, high-turnover field, MBR is building a workplace where people stay and thrive
Some may view hospitality roles as temporary, at Meadow Brown Restaurants, we aim for every position to be a significant step forward in an individual's career journey. We are incredibly proud to see the staff who move on from our sites, do so with skills and confidence levels far exceeding where they started. This is not accidental; it is a testament to our commitment to comprehensive training, skill diversification and creating an environment where every team member feels empowered to learn and excel.
From the moment a new team member joins us, they embark on a journey of continuous learning. This includes mastering the nuances of customer service, developing operational efficiency in a busy setting, resolving issues with grace, perfecting specific craft skills and much more.
Retaining our core team through a culture of care
Our focus is not solely on preparing staff for their next step elsewhere; it is equally on cultivating a workplace where individuals choose to build a long term career with Meadow Brown Restaurants. We achieve this by having an inclusive culture that values open communication and genuinely cares about the well being of each team.
The key to our retention strategy is offering clear opportunities for advancement and professional growth. We believe in promoting from within wherever possible, investing in leadership training and providing pathways for team members to take on more responsibility, whether as a DM, supervisor or assistant management.
We also provide fair compensation and recognise achievements, ensuring that hard work and dedication are visibly rewarded through regular appraisals and recognition programmes. Crucially, we understand the importance of work life balance in an industry often associated with unsociable hours. We strive to offer predictable scheduling, listen to availability needs and encourage our team to take time to recharge, recognising that a well rested team is a happy and productive one.
Standing by our team in every circumstance
Life inevitably presents its challenges and at Meadow Brown Restaurants, we believe in assisting our team through every circumstance. Whether it is a change in personal commitments, like moving home or starting a family, managing studies alongside work, or navigating health related needs, we strive to be flexible and understanding. Our management team works closely with individuals to find solutions that accommodate both their personal circumstances and the operational needs of our sites.
We understand that a happy employee outside of work is a more engaged and dedicated employee within it. This support extends beyond just scheduling; it encompasses creating a space where team members feel comfortable discussing their needs and confident that they will be met with compassion and practical solutions.
Our people, our promise
At Meadow Brown Restaurants, our commitment to staff retention is not just a human resources policy; it is a fundamental pillar of our business success. By understanding the unique dynamics of the hospitality industry, investing deeply in the professional development of every team member, cultivating an appreciative culture and demonstrating genuine empathy for individual circumstances, we aim to be more than just an employer. Our people are, without doubt, our greatest asset and their wellbeing is intrinsically linked to the warmth, quality and exceptional experiences we consistently offer to our cherished customers.
